These sales agreements are concluded by
ALKYMYA Sarl with capital of 5000 € whose head office is located 9 Boulevard de Nancy 67000 STRASBOURG registered in the Trade and Companies Register of STRASBOURG under the number 831 184 544; hereinafter referred to as “TOLTECA” managing the website www.tolteca.fr,
And on the other hand,
to any legal person wishing to make a purchase via the website www.tolteca.fr hereinafter referred to as “the buyer ».
Article 1: object
These conditions of sale define the contractual relationship between TOLTECA and the buyer and the conditions applicable to any purchase made through the website www.tolteca.fr.
The acquisition of a product on the site tolteca.fr implies acceptance without reservation by the buyer of these terms which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.tolteca.fr. is not directly related to his professional activity and is limited to a strictly personal use and secondly to have full legal capacity, allowing him to engage under these terms and sale agreements.
TOLTECA keep the possibility of modifying at any time these conditions of sale, in order to respect any new regulation or in order to improve the use of its site. Therefore, the conditions applicable will be those in force on the date of the order by the buyer.
Article 2: LANGUAGES
Sales agreements in our online shop are either completed in french or English.
Article 3: Products
The products offered are those listed on the website www.tolteca.fr. in the limit of the available stock. TOLTECA reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description of its main technical characteristics. The photographs are as faithful as possible but do not engage the Seller. The sale of the products presented in the site www.tolteca.fr. is intended for all resident buyers in the following countries: Austria, Belgium, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Spain, Netherlands, Netherlands , Poland, Portugal, United Kingdom, Czech Republic, Slovenia, Sweden.
Article 4: prices
The prices appearing on the product sheets of the Internet catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company TOLTECA reserves the right to modify its prices at any time, provided however that the price listed in the catalog on the day of the order will be the only applicable to the buyer. The prices quoted do not include the delivery charges which are, depending on the case, free or charged in addition to the price of the products purchased according to the total amount of the order or the country of delivery. The shipping costs are indicated before the validation of the order by the buyer.
Article 5: Order and payment terms
The company TOLTECA offers the buyer to order in several steps.
The buyer selects the products he wishes to order by clicking on “ADD TO CART”. The buyer can then either continue his purchases or continue his order by clicking on « CONFIRM THE ORDER”.
To place an order, the buyer must create an account on the website www.tolteca.fr. Account creation is available when placing an order or accessible directly from the top menu bar. At each visit, the buyer must log in if he wishes to order or consult his account. He will be able to view his recent orders, manage his delivery and billing addresses as well as change his password and account details.
After clicking on “CONFIRM THE ORDER”, the buyer is redirected to the order page, page on which he is invited to enter the “billing details” that is to say the information that will be linked to his account and used for the items delivery. The following information is mandatory and essential for the sale: Name, Surname, Complete Mailing Address, Telephone and Email Address.
The delivery address taken into account by default is the billing address. However, the buyer may choose to be delivered to an other address by checking the box “Ship to a different address”.
The buyer can attach to his order any comments, information or specific instructions that he deems useful using the “Order Notes” field.
Different delivery options are offered to the buyer who is asked to check in the order summary the shipping method of his choice. The shipping costs are calculated and submitted to the buyer, depending on the delivery method chosen.
Finally, the buyer is invited to choose the method of payment of his choice.
TOLTECA offers to the buyer 2 payment options:
Secure payment by Paypal or credit card via the PAYPAL system.
Secure payment by credit card via MONETICO PAYMENT, the secure server of the Crédit Mutuel, bank.
To validate his order and, before being able to proceed to the payment, the buyer must accept the present terms & conditions by ticking the corresponding box. The confirmation of an order implies acceptance of these terms & conditions, the recognition of having perfect knowledge and the waiver to avail of its own terms of purchase.
The buyer is then redirected to the secure payment interface of his choice.
If he has chosen to pay with PAYPAL: the buyer is redirected to the home page of PAYPAL to securely inform his account credentials Paypal or personal credit card.
If he has chosen to pay by credit card, the buyer will have to click on the button “Secure connection to the server of the bank”. The buyer will then be asked to enter his credit card information. The accepted cards are: Carte Bleue, Visa and Master Card. Payment is encrypted and secured by MONETICO PAIMENT, an online payment solution offer by the bank credit mutuel. The customer expressly acknowledges that the communication of his credit card number on tolteca.fr is the authorization to debit his account. The account of the Buyer will be debited the day of his order.
If payment is accepted, the order is registered and the contract is definitively formed. After acceptance of payment, the Buyer will receive by email the confirmation summarizing his order. Payment by Paypal account or by credit card is irrevocable. All data provided and the recorded confirmation will be worth proof of the transaction.
In case of non-payment due by the buyer, or in case of payment incident or in case of existing dispute with the buyer, TOLTECA reserves the right to suspend or cancel any order and / or delivery, regardless of its characteristics or status. As part of the fight against fraud on the Internet, the information relating to the order of the buyer may be transmitted to any third party for verification.
If the buyer wishes to contact the company TOLTECA he can do it either by mail to the following address: TOLTECA 9 boulevard de Nancy 67000 STRASBOURG; either by email at the following address: firstname.lastname@example.org or by phone at 33698309560
Promotion codes are vouchers that cannot be purchased. Promotion codes are regularly issued for a specified validity period. Individual brands may be excluded from the promotion.
Promotion codes are valid for the time specified and can be used once for one order. Promotion codes must be used before completing checkout. We cannot accept promotion codes later than checkout.
The amount of the good must at least be equal to the amount of the promotion code as we are unable to refund the remaining balance for administrative reasons. In case the amount of the promotion code is insufficient to pay for your entire order, you can pay the rest by using one of the payment methods we offer.
Promotion codes may be transferred to third parties. Promotion codes cannot be combined. Promotion codes cannot be exchanged for cash and we pay no interest on the balance. Promotion codes are not refundable, in case all or part of the goods are returned and the promotion code was issued as part of a promotion and without a service in return.
Article 6: Retention of title
Sold and delivered merchandise remains the property of the seller until the buyer pays the purchase price in full taxes included
Article 7: Returns and right of withdrawal
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the cost of return.
Tolteca allow you 30 days to return any item. A requests for exchange or refund has to be made by email to email@example.com first.
For any exchange or refund, it is imperative that:
The returned products are in a perfect state of resale, in their state of origin (packing, accessories, notice …) and duly sealed. Any perfume returned without its security seal, (plastic film around the case) can not be refunded or exchanged.
the order number and the customer’s details are clearly indicated in the return request made by the customer, as well as inside the package.
Returns charges are the responsibility of the buyer. Any risk related to the return of the product is the responsibility of the buyer. The buyer must present proof of deposit stamped by mail, for any claim regarding his return.
The product (s) concerned may, if they comply with the following conditions, be returned to the address:
ALKYMYA 7 rue du Muguet 67400 ILLKIRCH GRAFFENSTADEN
Article 8: Delivery & Returns
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
We ship our perfumes in 25 countries: Austria, Belgium, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Slovenia, Sweden.
Your order will be processed within 48 hours (except holiday or Sunday).
Deliveries are made via the Post Office.
We offer different delivery options. You can opt for the delivery of your choice when validating your order. You can provide special delivery instructions on the check-out page of our website.
Shipping costs vary depending on the delivery method you choose and the weight of your products. This cost will be clearly indicated in your order.
Shipping in metropolitan France,
You can choose between
- Home delivery in COLISSIMO without signature. Your order will be deposited in your mailbox.
- A home delivery in COLISSIMO with signature. You will have to be present to receive your order. If you are not, the postman will leave a notice in your mailbox inviting you to pick up your packaging at the post office.
- A delivery in post office or relay. Your order will be sent to the relay point or post office as choosed when ordering. You will be notified by email or SMS of his arrival. The parcel will be at your disposal for 15 days. An ID will be required.
The estimated delivery time is 48H for shipments in France.
Small non voluminous items such as perfume samples or charity postcards will be sent to Metropolitan France, in green letter without follow-up.
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Shipping in Europe,
You can choose between two delivery methods
- A home Delivery in COLISSIMO with signature.
- A post office or relay package delivery
The estimated delivery time is : 3 to 7 days for the most distant European destinations. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
In case of return of the parcel as a result of an incorrect address or no presentation in the deadlines at the relay points or post offices, the second shipment will be billed at the actual cost, according to the postal rate. Sales tax is charged according to the province or territory to which the item is shipped.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org
We accept returns.
You can return unopened items in the original packaging within 30 days of your purchase indicating your order number. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Please before to return your item, contact us at email@example.com
We will fully examine your request and notify you via email, within one week
If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
If it comply with the following conditions, your item can be returned, carefully packaged and protected at:
ALKYMYA 7 rue du muguet 67400 ILLKIRCH GRAFFENSTADEN
We can not afford to offer you the return shipping costs. These remain yours. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
The returned items must be in a perfect state of resale, in their original packaging. Any perfume returned without its security seal, (plastic film around the case) can not be refunded or exchanged.
Do not forget to indicate in your request and especially in your return package your order number.
We strongly advise you to keep the proof of deposit stamped by the post office, for any complain concerning your return.
We ask you to take good care of your shipment and to ensure that the product is well set and protected.
We will process your return and make the refund within one week of receiving the products.
Article 8: Warranty
All the products supplied by the company TOLTECA benefit from the legal guarantee provided by articles 1641 and following of the Civil Code.
Article 9: Liability
In this process of distance selling, the company TOLTECA, is held only by an obligation of means. Liability can not be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, service interruption, or other unintended problems.
Article 10: Intellectual Property
All the elements of the site www.tolteca.fr are and remain the intellectual property and exclusive of the company TOLTECA. Nobody is allowed to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.
Article 11: Personal data
TOLTECA undertakes to preserve the confidentiality of the information provided by the buyer.
All data that the buyer would be required to transmit for the use of certain services are confidential. All information concerning him is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the user has a right to access, modify and delete information about him. He can make the request at any time by mail to the following address: TOLTECA, 9 boulevard de Nancy 67000 STRASBOURG or by mail: firstname.lastname@example.org
Article 12 Customer satisfaction and customer reviews
We are looking for your opinion on the quality of our perfumes and our services. By validating your order, you agree to be invited by e-mail by our customer review collector to evaluate your order.
Article 13: applicable law and place of juridiction
These terms are subject to French law.
For all disputes or litigation, the competent court will be STRASBOURG. The place of jurisdiction for all direct or indirect disputes arising from the contractual relations shall be Strasbourg.